Heavy Duty Care

VIP Events

We like to say thank you to our members as often as we can. A sweet perk of your membership is receiving invitations to exclusive events with our awesome partners.

EV Loaners

When available we have loaner vehicles for extended vehicle stays.

Discounts & Specials

You’re saving by being a member through free oil changes. Get member discounts on mount and balance services and seasonal specials.

Heavy Duty Care Use

Annual commitment

The Heavy Duty Care membership is a minimum 12-month commitment, billed automatically monthly. Memberships automatically renew for another one-year term on the anniversary of the membership sign-up. One car per membership.

A Heavy Duty Care membership is linked to an individual car. Customers can establish as many memberships as they choose with each membership dedicated to an individual car.

Transfers between cars are allowed with proof of sale or loss. We reserve the right to limit transfers to one transfer per annual period. Unfortunately, if a vehicle is totaled or sold, we cannot change the original terms agreed upon at the time of Heavy Duty Care registration. Please contact us about options.

Want to cancel early?

You can cancel your membership at any time. We simply ask that you pay the difference between the membership discounts received and the amount paid in membership dues.



Examples: If $75 in dues have been collected but $100 in services have been discounted under the membership, the cost to cancel early is $25. If $90 in dues have been collected and $80 in services have been discounted, there is no cost to cancel early.

Abuse of Membership

Any abuse of the Heavy Duty Care membership, as determined by Green Drop Garage, will result in cancellation of membership. The Heavy Duty Care membership is not available for commercial use vehicles, such as Lyft, ridesharing, meal delivery, or other business use; using the Heavy Duty Care membership for a commercial-use vehicle is considered abuse. For commercial use vehicles, please see our Business Car Care or Business Truck+SUV Care plan. Non-payment would be considered abuse of plan. Accounts older than 45 days may be closed, and if a balance is due, may be eligible for collections. Transferring to vehicles not owned by your household is considered abuse of membership.

Exclusions

Due to their design, certain vehicle makes require higher shop labor rates for oil changes and other basic maintenance. Exclusions to any Care program include Land Rovers, high-performance makes like Massarati, Lamborghini, Ferrari, Porsche, Jaguar, and vehicles with heavy modifications.



Heavy duty vehicles above Ford 450 and Chevy 4500 are excluded except for the Fleet Care program. The Fleet Care program requires a minimum of 3 vehicles.

OBD-II Port

Green Drop memberships are not designed for vehicles without an OBD-II Port. In general, this applies to all vehicles older than 1996.

Heavy Duty Care Services

We encourage you to come in for your car’s first visit as soon as your membership is active. The Heavy Duty Care membership visit is available to all active members and covers all basic maintenance for personal-use vehicles.

Basic maintenance: what to expect

All basic maintenance services are performed at Green Drop’s discretion and are based on manufacturer specifications and backed by our good judgment. We do not recommend any unnecessary maintenance.

Services included in the Car Care membership:

• Oil change
• Wiper blade* replacement
• Tire rotation
  Engine air filter replacement
• Top off any fluids
• Replace any burned out bulbs** or fuses
• Safety inspection
• Trouble code scans

*Specialty wipers

Most windshield wipers are covered in the Heavy Duty Care membership (limit $30 value).

**Specialty bulbs

Most exterior light bulbs are covered in the Heavy Duty Care membership (limit $30 value). However, specialty bulbs and extra labor require additional payment.

Preliminary diagnostics

While advanced diagnostics lasting longer than 15 minutes are not covered under the Heavy Duty Care membership, a preliminary 15-minute or less diagnostic is included in the Heavy Duty Care membership. Advanced diagnostics require additional payment (diagnostics lasting longer than 15-minutes).

Tire discounts

For vehicles covered under a membership: Receive a $10 discount on every tire purchased when mounted and balanced.

Loaner vehicles

While we make every effort to provide a “loaner” vehicle at the time of drop-off, the availability of a loaner vehicle cannot be guaranteed at a specific time or location.

Thanks for Reading This Far!

We value our members, our staff, and our community. We strive to be practical in administering our membership programs and always welcome communication.

We take pride in reviewing each request for an exception on an individual basis and value continued communication during this process.

Please know, that while we appreciate your feedback, we are rarely able to make exceptions to our current terms and conditions.

Member feedback will be considered for future updates and continuously helps guide improvements to this innovative program!

Green Drop policies

• Returns: 
• https://greendropgarage.com/returns/
• Warranty: 
• https://greendropgarage.com/warranty/
• Privacy Policy: 
• https://greendropgarage.com/privacy/
• Terms & Conditions: 
• https://greendropgarage.com/terms-conditions/

Want to chat? Contact us at: membership@greendropgarage.com