Reimbursement Requests

You must call us for service first to be eligible for a full refund. If we are unable to dispatch, you will be authorized to file a claim. All other requests are subject to a price cap of $50 Basic/ $100 Premium. Coverage is not guaranteed if you receive/require service during a lapse of coverage due to a late renewal and are not reimbursable events

Towing

Basic Auto – Towing up to 5 Miles/Occurrence
Premium Auto – Towing up to 100 Miles/Occurrence

Towing is available to the nearest qualified repair facility up to your towing benefit limit. Towing to your residence is also allowed. Members are responsible for paying for services beyond their benefit limit at the time of service. Only one tow will be covered per disablement. Exceptions will be made for tows off a turnpike, the secondary tow will be capped at $50/$100. Certain roads can only be serviced by state-contracted towing companies (i.e. New Jersey Turnpike). We will reimburse up to your regular limit if we cannot dispatch a network provider to you.

Police Tow

If the police determine that your breakdown requires urgency, and they find a service provider for you, you are eligible for reimbursement, up to your benefit limit. Towing at the discretion of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of the law are not a covered service. We do not service vehicles with expired tags.

Battery Jumpstart

The service provider will provide a battery jump or tow your vehicle if your vehicle won’t start due to a dead or weak battery. Please let us know if you require a jump/possible tow so we can dispatch a proper service provider. (i.e. I left my lights on!) In some cases, a second dispatch may be required if the jump fails. We do not deliver batteries. Sorry, most of our service providers are not equipped to provide jump starts to an electric vehicle and you will be offered a tow.

Flat Tire Change

The service provider will change a flat tire with your inflated spare tire. If for any reason your spare is not usable, the lug nuts cannot be removed, or your vehicle has multiple flat tires, towing will be provided. Towing benefit limits apply. Costs for tire repair, installing a new tire on the wheel, or a second service call to return a tire to the disabled vehicle are not covered.

Fuel Delivery

If you run out of gas, the service provider will deliver an emergency supply of gasoline/diesel fuel or tow your vehicle to the nearest gasoline outlet. Towing benefit limits apply. (Two gallons of fuel is provided as a courtesy for Premium Auto Members. Basic Auto Members will be charged for the actual fuel cost). Fuel delivery is not intended to pay for fuel. If we suspect you of abusing this service, your membership may be canceled.

Lockout/Locksmith

Members will be covered in the event the keys are locked in the vehicle. If keys are lost or damaged, locksmith service will be provided and is limited to $50 for Basic Members and $100 for Premium Members. Expenses that are not covered include, but are not limited to, labor to produce keys, replacement keys, and mechanical failure of locks or ignition system.

Winching – Benefit Limit – Up to $125 within 100ft

If your vehicle is stuck in mud, sand, snow, or a ditch, and is accessible from a normally traveled roadway, it will be extricated or winched. Winching is limited to one operator/one truck for 30 minutes. Any additional expenses will be your responsibility & payable directly to the service provider at the time of service and are not reimbursable.

Winching service does not cover expense beyond your benefit limit. We do not hoist, winch or shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking.

Expenses which are not covered include, but are not limited to: Towing to junkyards or scrap facilities, parts, products, storage, or gasoline (see section on Fuel delivery); service(s) performed in a dealership, garage, or service station; service(s) performed in areas not regularly traveled (such as sand beaches, open fields, forests and areas not passable due to construction); service(s) needed due to an act of nature, etc.; battery replacement or delivery and repair of tires; tow bar rentals; towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery); towing to junkyards or scrap facilities; service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities); service(s) to a disabled vehicle without a BWC member present; removing/installing snow tires, repairs to studs, mounting and dismounting snow chains; clearing or entering snowbound driveways; shoveling vehicles out of snow banks or shoveling snow from around a vehicle; local tolls or parkway charges; service to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law, and any other expenses not specifically mentioned as a covered benefit.

Trip Interruption

If you’re more than 100 miles from home and are in a collision that renders your car unsafe to drive, Better World Club will reimburse you for certain expenses, up to $750 for Basic Members, $1500 for Premium members, per membership year. Maximum two claims per year.

You must submit a police report with your reimbursement request along with receipts for losses accrued up to 48 hours after the incident and purchased within the vicinity of the accident. Items that are eligible for reimbursement are car rentals, taxis, train or airplane tickets, meals, and lodging. Pre-arranged reservations are not eligible. This is for accidents only, not mechanical break downs.

Legal Defense

If you must appear in court as a result of a traffic violation, you will be reimbursed for certain attorney’s fees (other than yourself or a family member). Fines and forfeitures, commission of a felony, driving without a valid permit, or driving under the influence are excluded. Maximum benefit $75 per incident, maximum 2 per membership year.

Please download a PDF of the Better World Club complete terms and conditions.